Account Management (Client Success)

Job Responsibilities and Duties:

• Grow, nurture and support our existing merchants by building long-term relationships, identify and address ever-changing business needs and requirements

• Brainstorm and pilot new initiatives to drive product usage and customise product offering for our Key Merchants

• Experience collaborating with cross-functional teams such as product, payment technology, and customer success to deliver tailored solutions.

• Work cross-functionally with internal stakeholders and external vendors to investigate and resolve any complex issues timely and effectively

• Analytical mindset with the ability to interpret performance data and translate insights into actionable growth strategies.

• Other ad hoc tasks as required

Requirements:

• Relevant academic qualification with proven experience (3+ years) in Account Management, preferably within the FinTech, payments, or financial services sector.

• Candidates with more experience will be considered for more a senior role

• Strong understanding of both offline merchant ecosystems (e.g., retail stores using physical point-of-sale terminals) and eCommerce platforms.

• Excellent communication, negotiation, and relationship management skills.

• A creative and flexible individual who can multi-task and handle pressure in a fast-paced and changing environment

• Ability to work collaboratively across functions, yet independently