Account Manager (Design Services)

Our company, a leading one-stop retail solutions provider. We specialize in delivering exceptional retail concept development, visual merchandising, fixtures and mannequin production, sourcing, program management, and global distribution.

 We are looking for a talented Account Manager to join our team. This role offers the opportunity to work with renowned global brands and be a part of a dynamic team that thrives on creativity and innovation in the retail space.

Join our innovative team where creativity meets commerce in the exciting world of furniture, fittings, and commercial displays. We're seeking a dynamic Account Manager who thrives on building relationships, managing complex projects, and driving measurable business growth.

Job Title: Account Manager (Design Services)

 Responsibilities

Client Relationship Management

-     Maintain and develop strong relationships with new and existing clients.

-     Act as the primary day-to-day point of contact, deepen engagement and continuously expand the client network across the industry.

Project & Business Development

-     Identify opportunities to grow design service offerings within existing accounts (e.g., store concept development, campaign development, VM guidelines, creative production).

-     Drive account retention and revenue growth by proactively proposing relevant creative solutions.

-     Briefing & Project Coordination

-     Gather, clarify, and translate client briefs into actionable internal directions.

-     Work closely with design, project management and production teams to ensure accurate understanding of scope, timeline, and deliverables.

Project Tracking & Delivery

-     Oversee key project milestones from concept through delivery, ensuring work meets quality expectations and aligns with brand guidelines.

-     Coordinate with internal team to manage timelines, revisions, approvals, and final outputs.

Operational Documentation & Tools

-     Ensure that all project documentation (scope, quotations, change requests) is timely and accurate.

-     Use CRM/project management tools to track pipeline, client interactions, timelines, and progress.

Financial Management

-     Follow up on Accounts Receivable (AR) to ensure on-time payment and resolve discrepancies.

 Requirements

 Experience & Background

-     2–3 years of experience in account management, project coordination, or client service within a design, creative, branding, retail design, or interior design environment.

-     Entry-level candidates with an Interior Design, Visual Communication, or related design discipline background are welcome; training will be provided.

Relevant Industry Exposure (Preferred)

-     Prior experience in any of the following is advantageous:

-     Creative or design agencies (retail design, branding, VM)

-     Interior design or architectural firms

-     Design-driven sales roles (fixtures, materials, production vendors)

Language Requirements

-     English and Mandarin proficiency is required, as the role involves direct communication with China-based design, production, and project teams.

Project Management Skills

-     Strong organizational and coordination skills, with the ability to manage multiple creative projects, track deliverables, and align internal teams.

-     Consistently meets deadlines and maintains high accuracy in briefs, timelines, and documentation.

Strategic & Problem-Solving Abilities

-     Able to anticipate client needs, identify potential project challenges, and proactively propose solutions.

-     Comfortable analyzing design feedback, project scope, and delivery requirements.

Communication & Client-Handling Skills

-     Excellent communication and interpersonal skills, with the ability to handle multiple stakeholders—including clients, designers, and production teams.

-     Confident in presenting concepts, clarifying briefs, and aligning expectations.

Willingness to Travel

-     Able to travel overseas on short notice for client meetings, site assessments, workshops, or project installations—occasionally for extended durations (over one week).