Account Manager (Singapore)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the Team

Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world.

The Account Manager role will manage and grow relationships with a portfolio of RAPID API and white-label affiliate partners, leading commercial discussions from strategic alignment through operational execution and ongoing optimization. You will work closely with our Business Development and Partner Connect (Technology) teams to drive partner success and deliver sustainable business growth. We are looking for a commercially minded professional with a passion for travel and technology, strong relationship management skills, and the ability to identify opportunities that create mutual value for both our partners and the business.

The primary responsibility of this role is to manage a portfolio of Inside Sales partners across the APAC region, ensuring consistent engagement and performance growth. You will proactively identify high-potential accounts, nurture strong partner relationships, and translate insights into actionable strategies that support partner success. The role requires sound business judgment, strong prioritization skills, and the ability to collaborate effectively with cross-functional teams to deliver meaningful outcomes for both partners and the organization.

What You'll Do:

• Manage a focused portfolio of 20–25 B2B partners across the APAC region, acting as the primary commercial owner for each account.


• Own the end-to-end sales and account strategy for your portfolio: build and execute joint business plans, drive upsell/cross-sell of products and services and continuously optimize sales performance.


• Deeply understand partner business models and economics; use data and insight to accurately diagnose known and emerging partner needs, identify growth opportunities and size the impact of proposed initiatives.


• Lead value-based, consultative sales conversations that translate Expedia Group solutions into the partner’s language (revenue, margin, conversion, cost-to-serve) and effectively handle objections.


• Negotiate, renegotiate and renew commercial agreements to deliver sustainable, mutually beneficial outcomes for both Expedia Group and partners, including pricing, incentives and contract structures.


• Navigate complex partner organizations, including senior and board-level stakeholders, understanding internal dynamics and decision-making processes to move deals forward.


• Build strong relationships remotely (phone, Zoom, email) and in person, using clear communication and compelling storytelling to influence partners and internal stakeholders.


• Leverage data and tools (e.g., CRM, reporting dashboards, Excel) to track performance, forecast, and prioritize actions that will drive incremental growth.


• Collaborate cross-functionally with Product, Finance, Analytics, Operations and regional account teams to remove blockers, resolve issues and deliver a best-in-class partner experience.

Who You Are:

• Fluent in English and Mandarin, both written and spoken, to effectively manage Mandarin-speaking partners in China. Any additional APAC language is a strong plus.


• Experience: 3–5 years’ experience in B2B account management, sales or client servicing, ideally in e-commerce, travel, SaaS or other digital/transactional businesses.


• Sales and commercial acumen: Proven track record of exceeding sales targets and growing accounts through upsell, cross-sell and optimization; comfortable discussing P&L, margin, commission and commercial trade-offs.


• Consultative, value-based seller: Able to uncover root-cause business problems, frame compelling solutions, quantify value and gain stakeholder buy-in.


• Data-driven: Confident using Excel and reporting tools to analyze performance, spot trends, and prioritize actions; comfortable presenting data-backed recommendations.


• Strong communicator: Excellent oral and written communication skills; able to simplify complex topics and tailor your message to different audiences, from operational contacts to senior executives.


• Influential collaborator: Strong intuition for business and stakeholder management; able to influence internal and external decision-makers and align multiple teams behind a plan.


• Agile and organized: Thrives in a fast-paced, multi-tasking environment; able to manage multiple partners, projects and deadlines while maintaining high quality.


• Tools: Proficient in Microsoft Word, Excel and PowerPoint; experience with CRM systems (e.g., Salesforce) is a plus.


• Mobility: Willing and able to travel up to 10% per year for partner visits, events and internal meetings.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.