市场运营专员

市场运营专员招聘简章

职位名称: 运营专员

招聘人数: 1人

工作地点: 新加坡

汇报对象: 运营经理

一、职位概述：

智贸视界（TradeVision Global）是由新加坡上市企业全资子公司 Acrometa Lifestyle Pte. Ltd. 运营的全球B2B跨境数智贸易平台。由行业资深精英团队操盘，我们正在寻找专注于球进行商务拓展，并负责维护客情关系的你！你将在快速发展的环境中获得全方位的成长机会。

主要职责：

1. 平台运营管理

- 负责平台日常运营工作，监控平台各项功能正常运行

- 管理用户注册、企业认证审核流程，确保审核质量和效率

- 处理用户咨询、投诉和纠纷，维护良好的用户体验

- 协调跨部门合作，推动运营流程优化

2. 内容与活动管理

- 策划并执行线上营销活动，提升用户活跃度和参与度

- 管理平台内容更新，包括采购需求、拼柜项目、服务商信息等

- 维护平台数据质量，确保信息准确性和时效性

3. 数据分析与优化

- 定期分析平台运营数据（用户增长、订单量、转化率等）

- 基于数据分析结果，制定并执行运营优化策略

- 撰写运营报告，向管理层汇报关键指标和趋势

4. 用户支持与服务

- 为新用户提供平台使用指导和培训

- 协助用户解决使用过程中的技术问题和业务疑问

- 收集用户反馈，推动产品功能改进

5. 合作伙伴协调

- 与服务商（货代、清关、保险等）保持良好沟通

- 协调服务商入驻审核和服务质量监控

- 协助处理托管交易、拼柜项目等复杂业务流程

二、任职要求：

教育背景：

- 本科及以上学历，市场营销、工商管理、国际贸易或相关专业优先

工作经验：

- 1-4年互联网平台运营经验，有B2B电商或跨境贸易平台经验者优先

- 有用户运营、活动策划或客户服务经验

技能要求：

- 熟练使用数据分析工具（Excel、Google Analytics等）

- 具备良好的数据敏感度和分析能力

- 优秀的沟通协调能力，能够跨部门协作

- 流利的英语和中文（普通话）沟通能力

- 熟悉Microsoft Office办公软件

个人素质：

- 责任心强，工作细致，能够处理多任务并行

- 学习能力强，能够快速适应新业务和新系统

- 具备良好的服务意识和团队合作精神

- 能够在快节奏环境中工作，抗压能力强

三、薪资福利：

薪资范围: SGD 3,500 - 5,000/月

福利待遇:

- 12个月薪资+年终奖

- 培训和发展机会

- 团队建设活动

- 股权激励机会（根据职位表现，公司内部决定）

- 快速成长机会：扁平化组织架构，快速决策和执行

- 全方位学习：参与平台从0到1的建设过程

Job Posting for Business Development and Customer Relationship Management Specialist

Job Title: Operations Specialist

Number of Hires: 1

Work Location: Singapore

Report to: Operations Manager

I. Job Overview:

TradeVision Global is a global B2B cross-border digital trade platform operated by Acrometa Lifestyle Pte. Ltd., a wholly-owned subsidiary of a Singapore-listed company. Led by a seasoned industry team, we are seeking a business development specialist to cultivate client relationships. You will enjoy comprehensive growth opportunities in this fast-evolving industry.

Key Responsibilities:

1. Platform Operation Management

- Responsible for the platform's daily operations and monitoring the normal functioning of all its features

- Manage user registration and enterprise authentication review processes to ensure quality and efficiency

- Handle user inquiries, complaints, and disputes to maintain a positive user experience

- Coordinate cross-departmental collaboration to optimize operational processes

2. Content and Activity Management

- Plan and execute online marketing campaigns to boost user engagement and participation

- Manage platform content updates, including procurement requirements, container pooling projects, and service provider information

- Maintain platform data quality to ensure information accuracy and timeliness

3. Data Analysis and Optimization

- Regularly analyze platform operation data (user growth, order volume, conversion rate, etc.)

- Develop and implement operational optimization strategies based on data analysis results

- Prepare operational reports to present key metrics and trends to management

4. User Support and Service

- Provide platform usage guidance and training for new users

- Assist users in resolving technical issues and business queries during usage

- Collect user feedback to drive product feature improvements

5. Partner Coordination

- Maintain good communication with service providers (freight forwarders, customs clearance, insurance, etc.)

- Coordinate vendor onboarding review and service quality monitoring

- Assist in managing complex business processes such as escrow transactions and container pooling projects

II. Job Requirements:

Educational Background:

- Bachelor's degree or above, preferably in Marketing, Business Administration, International Trade or related fields

Work Experience:

- 1-4 years of experience in internet platform operations, with B2B e-commerce or cross-border trade platform experience preferred

- Experience in user operations, event planning, or customer service

Skill Requirements:

- Proficient in using data analysis tools (Excel, Google Analytics, etc.)

- Possesses strong data sensitivity and analytical capabilities

- Excellent communication and coordination skills, capable of cross-departmental collaboration

- Fluent in English and Mandarin (spoken and written)

- Proficient in Microsoft Office software

Personal Qualities:

- Strong sense of responsibility, meticulous in work, able to handle multiple tasks simultaneously

- Strong learning ability, capable of quickly adapting to new business and systems

- Strong service orientation and teamwork spirit

- Capable of working in fast-paced environments with strong stress resistance

III. Salary and Benefits:

Salary Range: SGD 3,500 - 5,000/month

Benefits:

- 12-month salary + year-end bonus

- Training and development opportunities

- Flexible work arrangements (including some remote work)

- Team-building activities

- Equity incentive opportunities (determined internally by the company based on job performance)

- Rapid growth opportunities: Flat organizational structure, enabling swift decision-making and execution

- Holistic learning: Participating in the platform's development from 0 to 1