Description
Responsibilities
Sales & Traffic Generation
Set up and QA all promotions, pricing, promo codes and campaign assets on Guardian Online to maximise conversion and sales
Coordinate with Marketing, Commercial and third-party agency & partners (creatives, affiliates etc.) to brief offers and secure traffic‑driving exposure (EDM, push notifications, paid traffic etc.)
Content Management
Maintain accurate, locally relevant product and campaign content and site/app layouts
Post‑Sales Operations & Customer Care
Liaise with Fulfilment Operations and Customer Service teams to deliver on‑time orders and speedy issue resolution
Systems, Quality & Issue Management
Log, troubleshoot and escalate bugs
Perform UAT for fixes and new releases
Facilitate standing calls with Digital/Tech teams, set agenda and capture next steps
BPO & SLA Governance
Work with the appointed business‑process‑outsourcing partner to ensure tasks are completed within agreed service‑level targets
Monitor KPIs and raise corrective actions when needed.
Reporting & Continuous Improvement
Track campaign / banner performance, site metrics (CVR, bounce, basket, NPS) and competitor trends
Recommend data‑led improvements
Prepare and refresh business SOPs to ensure operational excellence and continuity