Administrative & Sales Support Executive

About the role

This is a hands-on, standalone role covering the full sales documentation cycle, customer and client support, sample and materials management, and basic finance administration. It suits someone who takes initiative, manages their work independently, and takes pride in keeping operations running smoothly.

Key responsibilities

• Prepare quotations, issue invoices, and process purchase orders and delivery orders accurately and in a timely manner.
• Follow up on outstanding quotations and update order status with the sales team and customers.
• Handle incoming sales enquiries via phone, email and showroom walk-ins; respond promptly or route to the appropriate colleague.
• Manage online and platform sales — process orders, maintain and update product listings, coordinate fulfilment, and respond to customer queries on e-commerce platforms.
• Provide after-sales support by following up with customers on delivery schedules and resolving order-related issues promptly.
• Maintain and update the customer database and sales records; ensure information is accurate and current.
• Maintain and housekeep physical marketing materials, including product samples and catalogues.
• Track and update sample records, including details of samples sent out to designers and architects.
• Follow up and chase accounts receivables and outstanding payments.
• Manage filing and organisation of documents, both physical and electronic.

About you

• Minimum GCE 'A' Levels.
• At least 3 years of relevant administrative or sales support experience preferred.
• Knowledgeable in sales processing documentation: quotations, sales orders, purchase orders, delivery orders, and invoicing.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Meticulous and well-organised, with the ability to manage multiple tasks independently in a small team environment.
• Patient with good communication skills in English with a professional manner; ability to liaise with designers, architects, and commercial clients.
• Positive, resourceful attitude with a willingness to take on varied, hands-on tasks.

About us

Deco Expression Pte Ltd is a Singapore company specialising in design flooring and interior furnishings. We work with designers, architects, and commercial clients to deliver premium flooring solutions, and pride ourselves on quality products and responsive service.