Assistant E-Commerce / Executive

Join us at Top Cash and be part of a growing team that drives digital growth, e-commerce operations, and exceptional customer experiences!

Candidates with relevant experience and demonstrated competencies may be considered for the position of E-Commerce Executive.

Key Responsibilities

Digital Marketing

• Plan, execute, and optimize digital marketing campaigns, including email marketing, social media content, paid advertising, and online promotions.

• Create and manage engaging content across social media platforms to increase brand awareness, customer engagement, and sales.

• Analyze campaign performance and recommend improvements to maximize marketing effectiveness.

• Leverage digital tools and AI to streamline workflows, improve marketing efficiency, and support content creation.

E-Commerce Management

• Manage and maintain website content, product listings, banners, and online stores (e.g. Shopee and Lazada), ensuring information is accurate and up to date.

• Oversee e-commerce campaigns, promotions, and store performance to drive online sales.

• Monitor inventory levels, maintain accurate stock records, and coordinate stock replenishment.

Order Fulfilment & Customer Service

• Process customer orders accurately and efficiently, including picking, packing, invoicing, and coordinating courier collections and deliveries.

• Respond promptly and professionally to customer enquiries via website live chat, e-commerce platforms, WhatsApp, email, and social media.

• Ensure a positive customer experience by resolving enquiries and supporting the order fulfilment process.

Operations & Administration

• Coordinate with internal teams, suppliers, and external vendors to ensure smooth day-to-day operations.

• Assist with stocktaking, inventory reconciliation, and other administrative duties related to e-commerce operations.

• Support ad hoc projects and operational initiatives as assigned.

Requirements:

• Diploma or Degree in Marketing, Business, E-Commerce, Digital Marketing, or a related field.

• Relevant experience in e-commerce, digital marketing, or online retail operations is preferred.

• Strong attention to detail, organizational skills, and ability to multitask.

• Self-motivated, responsible, and able to work independently.

• Good communication and customer service skills.