Assistant Manager, Business Analyst (iShopChangi)

Company description:

Changi Airport Group (CAG) is the manager of Singapore Changi Airport, a leading air hub in Asia and one of the world's most awarded airports. As airport manager, CAG performs the key functions of airport operations, air hub development, retail and commercial activities, infrastructure development and airport emergency services. CAG also manages Seletar Airport, and through its subsidiary, Changi Airports International, it takes Changi's presence beyond Singapore's shores through consultancy projects and investments in foreign airports. Come join us today!

Job description:

We are looking for a passionate and self-driven Business Analyst (Assistant Manager) to join our dynamic team within Changi Airport's eCommerce business - iShopChangi. In this role, you will transform data into actionable insights through market research, customer analytics, and sales performance evaluation — directly shaping strategies that drive business growth and enhance customer experience.

You will be part of a high-impact, cross-functional team that collaborates closely with Marketing, Sales, and Commercial stakeholders to uncover opportunities, solve complex problems, and deliver data-driven recommendations that influence key business decisions.Shape

Key Responsibilities

• Conduct market and customer analysis to identify product trends, opportunities, and behavioural insights that drive commercial impact.
• Perform sales and performance analysis to support business reviews, campaign evaluations, and forecasting.
• Generate Monthly Business Review reports and performance dashboards for the management team to facilitate strategic discussions and decisions.
• Build dashboards and reports (Power BI, Tableau, etc.) to communicate insights effectively to stakeholders.
• Collaborate with data engineering and IT teams to ensure data accuracy, consistency, and readiness for analysis.
• Partner cross-functionally with business teams to define problems, prioritize projects, and deliver actionable insights.
• Continuously improve reporting processes, metrics definitions, and analytical frameworks to enhance business understanding.

Key Requirements

• Bachelor's degree in Business, Analytics, Statistics, Economics, or related field.
• At least 3 years of working experience in business analytics, consulting, or related analytical roles.
• Strong business acumen with ability to translate data into strategic recommendations.
• Experience using Business Intelligence tools such as Power BI, Tableau, and strong proficiency in Excel.
• Knowledge of SQL or Python is a plus; experience with statistical modelling techniques (e.g. regression, clustering, forecasting) is a plus.
• Strong analytical thinking, problem-solving, and attention to detail.
• Able to work independently, manage multiple priorities, and engage effectively with diverse stakeholders.
• Positive energy, growth mindset, and willingness to learn in a fast-paced environment.

What We Value

We're looking for someone who is:

• Detail-oriented yet able to see the big picture.
• Self-motivated and proactive, with a sense of ownership.
• Collaborative and communicative, comfortable influencing stakeholders across teams.
• Passionate about using data to drive real business change.