Assistant Manager, Ecommerce (Warehouse)

OrderManagement

• Process and verify customer orders from various e-commerce platforms (e.g.,Shopee, Lazada, Qoo10, Shopify, etc.).

• Monitor order status and ensure accurate and timely fulfilment.

• Coordinate with customer service teams to resolve order-related issues.

Inventory& Warehouse Coordination

• Work closely with the warehouse team to ensure accurate stock levels.

• Oversee picking, packing, and labelling processes to meet quality standards.

• Assist in planning inventory replenishment based on order trends.

Logistics& Delivery Coordination

• Liaise with courier partners and third-party logistics providers to ensure on-time deliveries.

• Track shipment statuses and manage escalations when delays occur.

• Optimize delivery routes and cost efficiency where possible.

Reporting& Process Improvement

• Prepare daily, weekly, and monthly fulfilment reports for management review.

• Identify operational bottlenecks and work with cross-functional teams to improve processes.

• Support implementation of new systems and tools to enhance fulfilment efficiency.

JobSpecifications/Requirements:

• Diploma/Degree in its equivalent

• Diploma/Degree or equivalent qualification

• Strong understanding of customer account management

• Friendly, approachable, and customer service–oriented

• Proficient in MS Office applications

• Team-oriented with a collaborative mindset

• At least 1 year of relevant customer service experience

• Consistent with good attendance and punctuality

• Familiarity with WMS will be an added advantage

Candidates with experience in customer service from any industry are welcome to apply.Experience in manufacturing or e-commerce will be an advantage.

Working Location: 24Penjuru Road #01-06B, ALOG Commodity Hub Singapore 609128

Working Hours: Monday -Friday (9:00AM to 6:30PM)