Assistant Sales Support Manager

Brief Description of Position

The Sales Support Assistant Manager plays a critical role in supporting the Sales team through effective coordination, customer management, administrative excellence, and inside sales activities. This role oversees the Sales Support team and ensures seamless day-to-day operations between customers, the sales team, and internal departments.

Key Responsibilities

Sales Support & Coordination

• Support the Sales Managers with order processing, quotation preparation, and timely follow-ups.

• Respond promptly and professionally to customer inquiries via phone, email, or chat.

• Maintain and update customer records, sales data in the CRM system.

• Coordinate with internal departments (Logistics, Finance, Production) to ensure timely order fulfilment.

• Track and manage sales leads to ensure timely communication and follow-up.

• Help resolve customer complaints or issues, escalating where necessary.

Inside Sales & Upselling

• Conduct inside sales activities to support business growth.

• Upsell and cross-sell products to existing customers based on customer needs and seasonal opportunities.

• Work closely with Sales Managers to identify sales opportunities and convert them into revenue.

Team Leadership & Management

• Manage and supervise the Sales Support Executives, providing coaching, guidance, and performance oversight.

• Oversee workflow planning, task allocation, and quality control within the sales support function.

• Continuously improve internal processes for better efficiency and customer experience.

Requirements

• Minimum Diploma in Business or related field; Degree preferred.

• Minimum 5 years of relevant experience in sales support or inside sales—preferably within B2B or food manufacturing sectors.

• Prior experience leading or supervising a team is strongly preferred.

• Strong organizational and multitasking skills with excellent attention to detail.

• Excellent written and verbal communication skills.

• Proficient in MS Office (Excel, Word, Outlook, Teams); experience with CRM systems is an advantage.

• Ability to work both independently and as part of a team in a fast-paced environment.

• Commitment to a 5-day work week and professional business attire.

• Willing to handle ad-hoc tasks required to support business operations.

•