Associate/Senior Associate, Customer Success Management

About Us

We are a high-growth Web3 payments company bridging traditional finance with the future of digital assets. Our payment rails, card-issuing infrastructure, and CaaS solutions empower Web2 and Web3 partners — from exchanges and wallets to fintech innovators — to move faster and smarter. Backed by licensed financial institutions, our global team of builders from top exchanges, tech firms, and fintechs is shaping the future of compliant, scalable financial infrastructure.

📍About the Role

We are seeking a proactive and detail-oriented Associate/Senior Associate, Customer Success to support our DeCard business. In this role, you will own the partner journey end-to-end, from onboarding and integration to ongoing success, by ensuring smooth, compliant, and efficient operations while driving partner adoption, transactional growth,and cardholder satisfaction.

💼What You Will Do

Key Account Success & Growth

• Own partner satisfaction and success, proactively driving adoption and growth through cross-selling and upselling opportunities.


• Monitor partner KPIs such as registered cardholders, KYC status, cards issued, Total Payment Volume (TPV), and Payment Success Rate (PSR).


• Identify bottlenecks and launch marketing or promotional programs to boost card adoption and transactionvolumes.


• Maintain CRM dashboards to ensure aligned and accurate information across departments.


• Collaborate with risk management to review alerts, flags, or suspicious activities and implement operational controls.


• Conduct quarterly or bi-annual business reviews with key partners and prepare performance reports.


• Manage new solutions and fee structures to optimize partner profitability.

Operation Optimization

• Identify gaps and propose enhancements to operational workflows to improve efficiency and partner satisfaction.


• Initiate system automation processes, test operational tools, and implement operational improvements.

🎯What You Bring

Core Requirements

• Bachelor’s degree in business, finance, operations management, or related field.


• Minimum 1 - 5 years of experience in operations, payment processing, merchant services, or fintech (experience with TPV/PSR metrics preferred). 


• Strong understanding of Web 3 payment ecosystems and general risk/compliance frameworks (KYC/AML).


• Excellent analytical, problem-solving, and organizational skills with high attention to detail.


• Adaptable and proactive problem-solver.


• Proficient in Microsoft Excel/Google Sheets and operational reporting tools; able to create decks, charts, statistical models, and projection models to support business reviews and decision-making.


• Strong communication skills and ability to collaborate effectively across internal teams and external partners.

♥️Why Join Us & Our Culture

• 
  Impact: Influence the growth of the next-generation Web3 payments


• 
  Innovation: Work on cutting-edge crypto-fiat card infrastructure used by leading Web3 companies


• 
  Global Exposure: Collaborate across teams in APAC, Middle East, and Europe


• 
  Growth: Learn fast, access strategic decision-making, and scale your career in a high-growth startup


• 
  Culture: A flat, collaborative, high-ownership environment where your ideas directly influence productdirection.

We value people who are:

• 
  Builders who thrive in 0→1 and 1→100 environments


• 
  Owners who take initiative and move fast


• 
  Learners who grow through feedback and curiosity


• 
  Collaborators who elevate the team


• 
  Visionaries who care about shaping the future of stablecoin

DeCard — Product Highlight

Spend Stablecoins, Seamlessly, Anywhere

DeCard is a next-generation crypto-fiat card powered by DCS Card Centre, a MAS-licensed financial institution with 50+ years of payment expertise. Top up stablecoins and spend instantly at millions of merchants worldwide — bridging Web3 with real-world payments.

Learn more on LinkedIn Decard  & website: DCS Card Centre and DeCard

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.