Backend Software Engineer - Customer Service Platform
ByteDance
Description
Responsibilities
About Our Team
The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.
Responsibilities
1. Responsible for the product planning, goal setting, and strategy breakdown of the international e-commerce customer service system for ByteDance's customer service platform.
2. Familiar with customer service operations, leveraging the capabilities of large models to enhance resolution and handling efficiency through AI-assisted agents.
3. Develop product solutions to address identified issues and collaborate closely with algorithm, customer service, operations, research and development teams to implement these solutions and achieve business objectives.
Qualifications
Minimum Qualifications
1. Bachelor's degree or above, majoring in computer science, educational technology, or related fields preferred.
2. At least 3 years of experience in strategy products such as voice, NLP, including but not limited to intelligent dialogue, LLM, AIGC, and other areas.
Preferred Qualifications
Practical experience in intelligent assistance for customer service or international e-commerce business products is preferred.
Possess strong market insight, data analysis skills, clear logical thinking, and team collaboration spirit. Able to integrate resources from various parties to achieve product objectives with good innovation awareness.
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Job Information
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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