Billing Specialist - Operations, Middle Mile, SPX Express (Laguna)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Implement process improvements for reverse billing tools


• Facilitate weekly meetings with provider to collaborate on all issues


• Will be the account owner for all queries, billing follow ups, issue resolution, and escalations


• Validate all billings according to SPX contractual rates and Philippine government laws


• Confirm all billings within KPI and send Statements of Account regularly


• Resolve all disputed invoices


• Begin the PR/PO process after validation


• Keep agencies in the loop for each progress in PR/PO process


• Act as a liaison among manpower agencies, internal approvers, and Corporate Finance

Requirements:

• With at least a year experience handling Billing, preferably with background in the E-Commerce Industry


• Excellent communication & interpersonal skills both verbal and written


• Able to develop solutions and communicate across the organization in an effective manner


• Able to clearly identify and define issues that are being raised via emails and make necessary recommendations


• Able to efficiently organizes own time, assess priorities within own area of work, and work under tight deadlines with a high level of commitment