Business Operations Associate

Key Responsibilities

• Prepare and process quotations and customer orders based on agreed project scope, pricing and commercial terms.

• Review order details and supporting documents to ensure accuracy and completeness before execution.

• Coordinate procurement activities, including placing purchase orders, following up with suppliers and tracking equipment availability.

• Arrange international shipping by sea or air, customs clearance and final delivery with logistics partners.

• Coordinate the delivery of related IT services and ensure that project commitments are fulfilled on time.

• Maintain accurate project, order, procurement, shipping and delivery records.

• Prepare billing documents and coordinate invoice issuance upon completion of the relevant project milestones.

• Monitor outstanding payments and follow up with customers and internal finance teams to support timely collection.

• Provide regular status updates to customers, partners and internal stakeholders.

• Identify operational risks, documentation gaps, delays or delivery issues and escalate them promptly.

Requirements

• Singapore Citizen or Permanent Resident.

• Diploma or bachelor’s degree in any discipline.

• Proficient in written and spoken English and Mandarin, as the roles involve regular communication and correspondence with Mandarin-speaking customers, partners and suppliers.

• Strong communication, coordination and organisational skills.

• Detail-oriented and comfortable working with quotations, purchase orders, invoices and shipping documents.

• Proactive and reliable, with a strong sense of ownership and responsibility.

• Able to manage multiple projects, tasks and deadlines in a dynamic regional environment.

• Able to work independently and collaborate effectively with internal departments and external stakeholders.

• Experience in project operations, order fulfilment, procurement, logistics or billing will be an advantage.