Business Ops Administrator

Job Description & Requirements

The Business Operations Administrator plays a key role in ensuring smooth execution of daily livestream operations across platforms such as Shopee, TikTok, and Facebook. This role supports both the frontend (live sessions) and backend (order processing, coordination, reporting) to drive efficiency and sales performance.

Key Responsibilities

E-Commerce & Order Fulfilment

• Oversee daily e-commerce operations across all platforms.

• Manage end-to-end order processing, ensuring accuracy and efficiency

• Coordinate closely with warehouse and logistics partners to ensure timely packing and delivery

Customer Experience & Support

• Deliver prompt and professional customer service before, during, and after livestream sessions

• Handle customer inquiries, order issues, and feedback efficiently

• Manage returns and refund cases in accordance with company policies

Requirements

Experience

• Minimum 1 year of experience in livestream operations, e-commerce, or customer service preferred

• Candidates with no prior experience but strong interest and willingness to learn are welcome to apply.

Technical Skills

• Familiarity with livestream platforms such as TikTok Live, Shopee Live, and Facebook Live

• Basic understanding of audio/visual equipment (e.g. cameras, microphones, lighting)

Communication Skills

• Strong proficiency in both English and Mandarin (spoken and written)

• Confident in engaging with customers and moderating live chat interactions

Personal Attributes

• Able to think quickly and remain composed in a fast-paced, high-pressure environment

• Strong multitasking abilities with good attention to detail

• Able to work independently, proactive, and adaptable to dynamic livestream situations