Client Account Service Executive

Job Objectives

• Assist Managing Director to manage client accounts as business requirements


• Achieve business targets and market development goals in Singapore for specific periods


• Drive sales performance and team productivity


• Establish strong market presence in Singapore

Key Responsibilities

Management Functions

• Develop team work plans and action programs (monthly/quarterly/annually)


• Assign and evaluate monthly performance results and KPIs for team members according to company regulations


• Train, guide, enhance capabilities, and support team members to improve productivity and job completion


• Participate in building and improving the company's internal management system


• Engage in cultural development activities and internal company movements

Professional Operations

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  Market Development & Business Growth:
  
  
  
  • Analyze market conditions and research company strengths/weaknesses and products/services to advise on competitive strategies and market development
  
  
  • Build strategies, development directions, and sales policies to approach markets and promote business expansion in Singapore
  
  
  • Create feasible plans and organize sales activities in phases to ensure revenue, profit, and customer targets
  
  
  • Organize search and target identification, seek new customers and partners in the market
  
  
  • Develop market share for the team and company
  
  
  • Support partners in business development
  
  
  
  


• 
  Customer Relationship Management:
  
  
  
  • Build and develop relationships with customers and suppliers in Singapore market
  
  
  • Organize and implement customer approach, care, and appreciation activities and campaigns
  
  
  • Establish and maintain positive company relationships with customers and partners
  
  
  • Coordinate with Marketing department to organize events, business programs, and customer approach initiatives
  
  
  • Regularly evaluate and report business activity effectiveness to Singapore Market Development Director: customer growth, sales growth
  
  
  
  

  Reporting Requirements

  
  


• Regular business activity reports as required


• Special reports on emerging issues with risks that could affect company reputation and long-term business strategy


• Periodic/ad-hoc work reports as requested by BOD ensuring completeness, accuracy, and timeliness


• Perform other tasks as required by Market Development Director and Board of Directors

Authority & Responsibilities

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  Authority:
  
  
  
  • Propose and control documents related to activities and sales expenses within job scope and delegated authority
  
  
  • Request relevant units/departments/individuals to provide information and coordinate work implementation according to proper functions and authority
  
  
  
  


• 
  Responsibilities:
  
  
  
  • Accountable for effectiveness of business proposals, business development plans, and assigned customer development
  
  
  • Use, secure, and allocate information within responsibility scope