Client Relationship, Content and AI Innovation Coordinator
M AND B SG Pte Ltd
Description
About the role
M&B Private Jewelers is a premier luxury destination specializing in high-end natural diamonds, bespoke fine jewelry, and exceptional gemstone pieces. We are expanding rapidly and need a talented coordinator who can manage daily client interactions and content, and leverage modern AI tools to streamline operations, scale marketing, and take M&B to the next level.
Key responsibilities
Actively engage with incoming inquiries across Instagram and WhatsApp with speed, expertise, and precision
Convert cold digital leads into boutique appointments and remote sales
Edit raw video footage and photos according to M&B's established brand guidelines and aesthetic
Upload and manage content on a regular, disciplined schedule across social media platforms
Keep digital community active and responsive through engagement tracking
Actively experiment with new AI technologies and digital workflows to keep the brand ahead of the industry curve
Welcome clients to the Singapore showroom, providing an insider-level sales experience
Maintain showroom presentation, handle jewelry inventory and assist with daily operational setups
About you
Proven sales and communication skills, confident in both face-to-face and text communication (WhatsApp/IG DMs)
Practical experience with mobile video editing apps (e.g., CapCut, Canva) and a strong eye for luxury visual aesthetics
Genuine interest in natural diamonds, gemstones, and high-end manufacturing
Fluent in English (Mandarin is a strong advantage for servicing local and international clientele)
Available to work Saturdays with a designated weekday off
About us
M&B Private Jewelers is a premier luxury destination specializing in high-end natural diamonds, bespoke fine jewelry, and exceptional gemstone pieces. We are expanding rapidly as a fast-growing international luxury brand.
Benefits
5-day work week with Saturdays required (designated weekday off)
High base salary plus aggressive sales commission structure
Dynamic environment as part of a fast-growing international luxury brand
Direct access to industry mentorship and room to scale role as new technologies are adopted