Client Relationship Team Leader [Luxury Retail sector, up to $5.3k]

Location: Orchard
Duration: Perm
Working hours: 5 days per week including weekends

• 10am - 7pm / 11am - 8pm

Salary: up to $5.3k + AWS + Bonus + Comms

Job Duties:

• Oversee the daily operations of the Client Relations Centre for a global luxury group.

• Act as a key liaison between customer service ambassadors, luxury brands and the home market.

• Serve as the first point of contact for ambassadors regarding systems, processes, and procedures.

• Support the Head of Client Relations Centre in addressing customer needs and resolving issues.

• Facilitate online and phone sales to achieve service and revenue targets.

• Handle inbound and outbound customer interactions across phone, email, live chat, and social media.

• Coach and supervise ambassadors to meet service quality and sales performance goals.

• Monitor team performance, conduct regular check-ins, and implement action plans for improvement.

• Analyse customer feedback and satisfaction trends and report insights to management.

• Ensure accurate data processing, policy compliance, and collaborate with customer service teams on repairs and after-sales support.

Requirement

• Call center /customer service management experience, preferably in the retail / e-Commerce industry

• Knowledge of contact center management tools (ideally SalesForce): CRM, Interaction Management, telephony and social media management.

• Operational experience with WFM and/or roster planning and scheduling tools in a contact center environment

• Has prior management experience

Interested applicants kindly contact Rudy at 88475776 or click APPLY NOW

*We regret to inform you that only shortlisted candidates will be notified

Rudy Lee (R24122490)
RecruitFirst Pte Ltd (E.A.13C6342)