[Contract] Retail & Operations Executive

Retail & Operations Executive [Contract, Full-Time]

Job Description & Requirements:

We are looking for a fun, motivated, and driven team player to join our retail team on a contract basis at our flagship store in Singapore - a key figure in the overall OSN offline brand experience.

You should be someone who understands the brand and embodies our values.

Candidate must be able to commit on a full-time basis. We offer attractive salary packages, benefits and career growth potential.

The current position offered will be on a contract full-time basis as Retail & Operations Executive or such other post as determined by the Employer, its holding company or its associate or subsidiary companies (together called the "Group").

Responsibilities include:

Retail:

• Executing and overseeing day to day operations i.e., Opening/Closing, inventory management, replenishments, customer service, cashiering, sales reporting, visual merchandising, goods receiving or deliveries


• Assisting in setup and roll out of new stores locally and overseas


• Achieving or exceeding sales and customer growth targets


• Ensuring excellent in store customer service and experience


• Executing in store-activities, events or campaigns


• Reporting on a daily/weekly/monthly product and sales performance


• Contributing regularly at internal meetings with team members to optimise store operations, improve workflow and productivity


• Reporting to Retail & Community manager

Customer service:

• Handling daily customer queries with prompt and appropriate solutions and escalating concerns to relevant departments


• Contributing regularly to innovation and improvement of workflow between online and offline sales channels


• Inspecting returned items and processing store credit refunds


• Ensuring excellent customer experience online and offline

Skills & Requirements

• Candidates must be able to commit to a full-time contract role for minimum duration of 4-6 months


• Minimum I year working experience in retail (Fashion or F&B a bonus) or a customer-facing role


• Honest, hardworking, responsible, pro-active and a strong team player


• Able to converse fluently in English


• Must be able to commit 44 hours a week, including one day each weekend (Saturday and/or Sunday)

Please apply by submitting your CV to join@oursecondnature.com.