Country COO (Perm, Handle Local retail and E-commerce business)

Country COO (Retail & E-Commerce)

Employment Type: Permanent | Work Days/Hours: Mon–Fri, 8:30 AM – 5:30 PM
Benefits: Comprehensive package including annual leave, AWS, variable bonus, and medical benefits
Scope: Oversee local retail operations (20 outlets) and e-commerce business

Role Overview:

We are seeking a strategic and dynamic Country COO to lead and optimize our retail and e-commerce operations. This leadership role involves setting direction, driving sales performance, and delivering an exceptional customer experience across multiple sales channels.

Key Responsibilities:

• Lead retail and e-commerce strategy to drive sales, profitability, and customer satisfaction

• Manage retail outlets and online platforms to ensure seamless omnichannel operations

• Participate in directors' meetings, contributing insights and business performance updates

• Build and maintain strong relationships with internal teams, vendors, and stakeholders

• Lead, mentor, and develop high-performing retail teams; oversee recruitment and training

• Oversee budgeting and financial reporting for retail operations; identify cost-saving opportunities

• Manage vendor selection, contract negotiation, and performance reviews

• Champion customer experience initiatives such as loyalty programs and service enhancements

• Analyze industry trends and competitors to inform pricing and promotional strategies

• Ensure compliance with legal, regulatory, and safety standards

• Collaborate cross-functionally with marketing, finance, HR, and operations departments

Requirements:

• Bachelor's degree in Business Administration, Retail Management, or related field

• Proven experience in senior retail or operational leadership roles

• Strong leadership, strategic thinking, and problem-solving capabilities

• Deep understanding of retail operations, industry trends, and financial management

• Excellent communication and stakeholder management skills

How to Apply:

Interested applicants please press "Apply Now"