CRM Executive (Automotive)

Responsibilities:

CRM & Customer Experience 

• Support planning and execution of CRM initiatives to improve customer engagement and satisfaction.

• Manage Customer Feedback Management (CFM) processes: acknowledge cases promptly, coordinate follow-up with stakeholders, and ensure timely case closure.

• Handle customer complaints, low survey scores, and escalated cases professionally and according to SOP.

• Identify service gaps, implement improvement actions, and conduct regular showroom and service‑centre checks.

 Ownership Benefits Program

•  Administer and lead ownership benefits programs, ensuring timely submission of signups to partners

• Explore new partnership opportunities to enhance program offerings. 

CRM Activity Management

• Execute CRM activities for multiple brands in alignment with Vantage Automotive and brand CI requirements across sales and aftersales.

• Serve as the guardian of the CRM Salesforce system, ensuring data integrity and generating business intelligence. 

Customer Communication 

• Manage customer email channels, ensuring timely and professional responses.

• Disseminate feedback and correspondence to relevant internal stakeholders and principals. 

Data & Analytics 

• Maintain customer database accuracy, ensuring compliance with PDPA.

• Create weekly and monthly reports to analyze service levels, NPS performance, customer feedback trends, and business funnel performance. 

Process & Systems 

• Work closely with Business Process Owners to optimize workflows, technology, and customer‑centric processes.

• Review and improve customer-related processes using CRM and IT tools.  

• Support marketing administration, customer service initiatives, and events.

• Perform ad‑hoc tasks as required.

 Requirements:

• Diploma in Business, Marketing, or equivalent fields.

• 1 to 3 years of customer‑facing experience, preferably in CRM, customer service, or automotive-related roles.

• Experience using data analytics tools, including strong proficiency in Microsoft Excel.

• Strong communication skills, both written and verbal, with the ability to engage customers professionally.

• Good initiative and strong follow‑through to ensure timely completion of tasks.

• Effective planning and organizing skills with attention to detail.

• Ability to work effectively as a team player in a fast‑paced environment. 

• 5 days, office hours, Alexandra

• Job Reference: QXWWR4RR

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word/pdf format to josie.cha@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9756

EA Registration Number: R24124843

EA License number: 02C4944

EA Personnel: Josie Cha Zi Jing