CRM Executive (Customer Experience & Engagement)

Highlight:

• Salary range: $3,200 – $4,200

• Annual company bonus

• Working days: 5-day work week

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Job Description:

• Support and execute CRM strategies to boost customer satisfaction and engagement, run CRM activities following brand guidelines.

• Oversee the full lifecycle of customer feedback, ensuring prompt acknowledgment and timely resolution.

• Handle complex complaints, escalated cases, and low survey scores according to SOPs.

• Maintain the CRM system to ensure data integrity, PDPA compliance, and the generation of business intelligence.

• Produce weekly/monthly reports on service levels, feedback trends, and sales funnel performance.

• Assist with marketing events, customer service initiatives, and ad-hoc management tasks.
  

Job requirement:

• 1–3 years of customer-facing experience, preferably in CRM, customer service, or automotive industry

• Strong analytical skills with good proficiency in Microsoft Excel

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Teo Yong Han (R22110013)