CRM Executive (Marketing, Analysis)

Permanent position, Salary up to $4,200 with bonus

Responsibilities

• Support the planning and execution of CRM initiatives across sales and aftersales channels.

• Ensure CRM activities align with brand and corporate guidelines.

• Maintain CRM system governance, ensuring data integrity and generating actionable insights.

• Manage Customer Feedback Management (CFM) processes, ensuring timely acknowledgement, follow-up, and case closure in line with SOPs.

• Handle customer complaints, escalations, and low survey scores professionally.

• Prepare weekly and monthly reports on service levels, NPS results, customer trends, and sales funnel performance.

• Leverage data analytics tools (e.g., Excel) to support business decision-making.

• Support marketing administration, customer engagement initiatives, events, and ad hoc projects.

Requirements

• Diploma in Business, Marketing, or related disciplines.

• 1–3 years of customer-facing experience, preferably in CRM, customer service, or automotive environments.

• Proficient in Microsoft Excel and comfortable working with data analytics tools.

• Strong communication, organisational, and stakeholder management skills.

• Detail-oriented, proactive, and able to thrive in a fast-paced environment.
  

  Interested candidates can forward their CVs in MS Word format to connie@triton-ai.com

  Reg No. R1875181

  Triton AI Pte Ltd

  License no. 21C0661