CRM & Marketing Executive ($3600 to $4200) #NJN
Recruit Express
Description
Redhill
Monday - Thursday 8.30am – 6.00pm, Friday 8.30am – 5.30pm
$3,600- $4,200
CRM & Customer Experience
Support planning and execution of CRM initiatives to improve customer engagement and satisfaction.
Manage Customer Feedback Management (CFM) processes: acknowledge cases promptly, coordinate follow-up with stakeholders, and ensure timely case closure.
Handle customer complaints, low survey scores, and escalated cases professionally and according to SOP.
NPS & Mystery Shopping
Lead and manage performance for company and dealer partners, ensuring targets are met monthly.
Identify service gaps, implement improvement actions, and conduct regular showroom and service‑centre checks.
Ownership Benefits Program
Administer and lead ownership benefits programs, ensuring timely submission of signups to partners.
Explore new partnership opportunities to enhance program offerings.
CRM Activity Management
Execute CRM activities for multiple brands in alignment with brand CI requirements across sales and aftersales.
Serve as the guardian of the CRM Salesforce system, ensuring data integrity and generating business intelligence.
Customer Communication
Manage customer email channels, ensuring timely and professional responses.
Disseminate feedback and correspondence to relevant internal stakeholders and principals.
Data & Analytics
Maintain customer database accuracy, ensuring compliance with PDPA.
Create weekly and monthly reports to analyze service levels, NPS performance, customer feedback trends, and business funnel performance.
Process & Systems
Work closely with Business Process Owners to optimize workflows, technology, and customer‑centric processes.
Review and improve customer-related processes using CRM and IT tools.
General Support
Support marketing administration, customer service initiatives, and events.
Perform ad‑hoc tasks as required.
Requirements:
Diploma in Business, Marketing, or equivalent fields.
Minimum 1 to 3 years of customer‑facing experience, preferably in CRM, customer service, or automotive-related roles.
Experience using data analytics tools, including strong proficiency in Microsoft Excel.
Jessica Nguyen Huynh Thanh Truc
CEI Reg. No. R23113787
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.