Customer Experience Assistant Manager (Automotive Aftersales) | Up to $6,000...

Location: Ubi (In between Taiseng & Macpherson MRT)

Salary Package & benefits:

• Basic: $4,500 – $6,000 (depending on relevant experience & qualifications)


• Dental benefits of $100 & Variable Bonus upon confirmation.


• 18 days AL

Working Hours:

• Mon – Fri: Office hours


• Alternate Sat: Half day

Key Responsibilities:

• Oversee day-to-day aftersales customer service operations, providing guidance, support, and performance feedback.


• Conduct Customer Experience Surveys (CEM) and analyze feedback to improve service delivery.


• Handle and resolve customer complaints proactively, ensuring timely closure and maximum satisfaction.


• Collaborate with the Service Manager to identify root causes of issues and implement long-term solutions.


• Develop and enforce customer service policies, standards, and best practices.


• Analyze service performance data, recommend corrective actions, and drive service improvement initiatives.


• Act as a single point of contact for complaints involving multiple departments.


• Meet customers face-to-face when required to resolve escalated concerns.

Requirements:

• Prior experience in the automotive industry is highly advantegeous


• Strong knowledge of customer service principles and quality assurance methodologies.


• Excellent problem-solving, analytical, and communication skills.


• Strong interpersonal skills with ability to manage customer relations effectively.

Please submit your updated resume on Whatsapp at wa.me/6587504643 or press the APPLY NOW BUTTON.

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Please be notified that only shortlisted candidates will be notified.

Charlotte Loh| Reg No.: R25127073

Griffin HR Consultancy Pte Ltd | EA Licence No.: 23C1449