Customer Operations Executive | Pasir Panjang | Office Hours ||

Our client, a leading fresh grocery e-commerce platform, is expanding its successful B2B fresh grocery delivery model to Singapore's vibrant F&B sector. Building on our proven track record in markets like Dubai, we are dedicated to provide efficient, high-quality fresh produce solutions to restaurants, cafes, and food establishments across Singapore. Join our dynamic team and play a key role in shaping the future of fresh food supply chain in Singapore.

Key Responsibilities:

• Manage daily customer operations, ensuring timely and accurate order fulfillment for B2B or B2C clients in the fresh food sector.

• Address and resolve customer inquiries, complaints, and feedback, maintaining high levels of customer satisfaction.

• Collaborate with sales, logistics, and production teams to coordinate deliveries and manage inventory effectively.

• Develop and implement operational processes and standard operating procedures (SOPs) to enhance efficiency and service quality.

• Prepare and analyze reports on operational performance, identifying areas for improvement and implementing corrective actions.

Requirements:

• 3–7 years of operational experience in the fresh food industry, with a strong understanding of supply chain and customer service dynamics.

• Experience in managing customer relationships and resolving operational issues.

• Familiarity with food safety regulations and quality control standards.

• Strong organizational and multitasking abilities, with attention to detail.

• Proficiency in Microsoft Office Suite; knowledge of ERP systems is a plus.