Description
Customer Retention Specialist | Online
One-Year Full-Time Contract
Salary: S$3,200 - $3800 per month + up to S$800 monthly incentive
Ms Durian is looking for a customer retention specialist for driving online customer engagement, retention and repeat purchase. This role requires a confident and sales-driven individual to develop targeted engagement initiatives for Ms Durian's products and festivities offerings.
Responsibilities
Analyze customer purchasing patterns and preferences.
Identify high-value customer groups
Initiate appropriate engagement and retention actions.
Plan livestream themes, scripts, product bundles, vouchers and promotions.
Manage TikTok Shop campaign mechanics.
Develop trackable promotions that encourage viewers to visit our café.
Develop campaigns for café-exclusive products, seasonal menus and in-store offers.
Track livestream sales, performance and TikTok-attributed café visits.
Coordinate with the kitchen and fulfilment teams on stock and orders.
Support festive campaigns, product launches and café promotions.
Requirements
Confident, expressive and a team player.
Experience in live-commerce and e-commerce is preferred.
Familiar with TikTok Shop and Shopee is advantageous.
Willing to work in selected evenings, weekends and festive periods.
Experience in F&B, retail or consumer products is advantageous.
Please apply with your résumé, earliest starting date and links to any live-commerce / e-commerce that you have worked on.