Customer Service Admin

World Marketing Group Pte Ltd is hiring a Full time Customer Service Admin role in Bedok, Singapore. Apply now to be part of our team.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• Expected salary: $3,000 - $3,500 per month

About Us:

World Marketing Group (WMG) specializes in crossborder parcel and mail logistics in the Asian region. As a licensed postal service operator, the company has wide commercial and postal networks to facilitate clearance and delivery of eCommerce parcels.

Key Responsibilities:

·       Manage daily customer enquiries and complaints that come in via email and calls, and ensure timely resolution and to maintain good customer service.

·       Expedite all critical orders with local subcontract vendors.

·       Assist to manage clients and vendors administratively and operationally.

·       Assist to manage and oversee projects operationally to ensure full compliance with the SOPs.

·       Assist to update SOPs, billing instructions and payment instructions.

·       Assist to work on RFQs from clients.

·       Assist to prepare invoices.

·       Any other projects as and when assigned.

Qualifications:

·      Minimum Diploma holders or above in any field

·      Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders

·      Need to be IT Savvy (especially MS Office tools)

·      Knowledge and experience in logistics preferred.

·      Commitment to meet tight datelines and reporting requirements.

·      Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable.

·      A positive attitude is a must.

· Able to start immediately or within short notice preferred