Customer Service and Fulfillment Officer
Private Advertiser
Description
About the role
As a Customer Service and Fulfillment Officer, you will be responsible for providing excellent customer service and efficient order fulfillment for our growing online retail business. This full-time role is based in the Bukit Batok South West Region.
What you'll be doing
Responding to customer inquiries and complaints in a timely and professional manner, ensuring a positive customer experience
Processing and fulfilling customer orders, including picking, packing, and shipping products
Maintaining accurate inventory records and coordinating with the warehouse team to ensure product availability
Handling product returns and exchanges, and following up with customers on any issues
Assisting with other administrative and customer-facing tasks as required
What we're looking for
Previous experience in a customer service or fulfillment role, preferably in a retail or e-commerce environment
Strong communication and interpersonal skills, with the ability to provide excellent customer service
Attention to detail and the ability to work efficiently to meet deadlines
Experience with inventory management and order fulfillment processes
A team player with a positive, problem-solving attitude
What we offer
Competitive salary and performance-based bonus opportunities
Supportive and collaborative work environment
About us
We are an leading online retailer specialising in educational resources and learning materials for children. Our mission is to inspire and empower the next generation of young scientists and innovators. As a rapidly growing company, we are committed to providing our customers with exceptional service and high-quality products.
If you're excited about this opportunity and want to be part of our dynamic team, apply now.