Customer Service Assistant (E-commerce/Last Mile)

Customer Service Assistant (Customer Fulfilment Team)

We are an established import/export & courier company (located in the east), currently expanding & offering rewarding careers to potential candidates to join us immediately as Operations Officer:

To be responsible for managing the full import process for a shipment for specified accounts, from start to finish.

 To liaise with overseas offices, partners and agents. To assist in the smooth running of operations for the department.

 Responsibilities

 - To ensure compliance with the customs regulations of Singapore

- To manage goods for assigned accounts; from charging, costing and arranging movement of goods & consignments.

- Providing rates/ billing info on shipments.

• Prepare and review documentation for Customs compliance and other governmental entities.

• Data Entry for shipping and freight manifests.

• Manage customer requests via phone and email.

• Maintain professional demeanor with internal and external customers.

• Monitoring and reporting on key performance indicators (KPIs) to track efficiency and effectiveness.

Requirements 

. Singaporean/Permanent residents are preferred

· Must possess at least Sec/GCE ‘N’ or ‘O’ Levels

· Conversant in Chinese and English (is a MUST to liaise with China customers).

· At least 1-2 years’ experience in similar industry preferred.

·       5.5 days work-week after confirmation (Alternate Saturday)

·       Dental and medical benefits

·       14 days of annual leave & medical leave

·       Annual variable bonus (subject to the Company's performance and approval by management)