Customer Service Assistant (E-Commerce)

Key Responsibilities

• Handle customer enquiries across multiple digital channels

• Provide clear and accurate information on products, pricing, promotions, and order tracking

• Support customers with online purchases, returns, exchanges, and basic after-sales matters

• Coordinate with internal departments such as sales, operations, and logistics to resolve issues promptly

• Accurately document customer interactions and conduct follow-ups when required

• Pack and label products securely to ensure items arrive in excellent condition

• Prepare shipping documents and coordinate with courier partners to ensure timely pickup and delivery

• Perform general administrative duties related to customer service operations

• Maintain a high standard of professionalism in all customer communications in line with company guidelines

Requirements

• Minimum Diploma qualification in any discipline




• Prior experience in customer service or online support is an added advantage




• Strong written communication skills with the ability to respond clearly and professionally




• Proficient in using digital platforms, messaging applications, and basic computer tools




• Well-organised, detail-oriented, and able to multitask in a fast-paced environment




• Customer-focused with a positive, patient, and service-oriented attitude