Customer Service Assistant (Online Support)

We are seeking a Customer Service Assistant (Online Support) to manage customer enquiries across our online platforms. This role focuses on providing timely and accurate responses, supporting online orders, and ensuring a positive customer experience.

• Respond to customer enquiries via online platforms such as website chat, e-commerce portals, WhatsApp, and social media.

• Provide accurate information on products, pricing, promotions, and order status.

• Assist with online orders, returns, exchanges, and basic after-sales support.

• Liaise with internal teams (sales, operations, logistics) to resolve customer issues efficiently.

• Maintain proper records of customer interactions and follow up where necessary.

• Perform general administrative duties related to customer service support.

• Ensure all customer communications are handled professionally and in line with company service standards.

• Minimum GCE “O” Level / NITEC / Diploma in any discipline.

• Prior experience in customer service or online support is an advantage.

• Good written communication skills and ability to respond clearly and professionally.

• Comfortable using online platforms, messaging tools, and basic computer applications.

• Detail-oriented, organised, and able to multitask in a fast-paced environment.

• Service-oriented with a positive and patient attitude.