Customer Service (Customer Care/Product Support/1 year contract) JF

Responsibilities

• Deliver responsive customer care and product support across walk-in, phone, email, and social media channels to maintain a positive brand experience

• Manage customer inquiries, complaints, and sales questions promptly to ensure customer satisfaction and retention

• Serve as the primary contact for repairs and returns, coordinating with the repair team to resolve issues efficiently

• Oversee content management and execute order fulfillment processes for the e-commerce website to ensure timely and accurate delivery

• Design and produce product and marketing collaterals including brochures, flyers, videography, webpage content, packaging, translations, and point-of-sales materials to support brand visibility

• Collaborate proactively with other departments to align customer service, marketing, and order fulfillment efforts with company objectives

• Execute additional customer service, marketing, or order fulfillment tasks as assigned to support business needs

• Any other duties as may be assigned

Requirements

• Diploma in Business, Marketing, or a related field

• Minimum 1 to 3 years of customer care or marketing experience in the consumer electronic products industry

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Jun Ping

EA Personnel Reg No: R25128522