Customer Service Executive

Key Responsibilities:

• Act as the main point of contact for the customers, ensuring their pantry needs are met and expectations exceeded

• Prepare accurate monthly quotations by refreshing monthly snack and beverage rotations based on seasonal trends and consumption data

• Handle incoming queries regarding operational issues such as delivery delays, product quality, etc with a "one-call" resolution mindset and in a polite and professional manner

• Conduct regular check-ins with customers to gather feedback and prevent issues

• Manage and monitor consumption of onsite pantry supplies through working closely with on-site pantry assistants. Prepare consumption and inventory reports

• Identify opportunities to upsell, where a client might benefit from additional services

• Coordinate with the Warehouse team to fix order errors or arrange urgent "emergency" snack drops, making deliveries to customers' premises or collections from suppliers when required

• Attend to on-site installation, organization, stocktaking, and other related duties for projects

• Support ad-hoc events for customers

• Understand and comply with the mandatory hygiene standards and requirements

• Perform any other duties assigned by the company

Requirements/Qualifications:

• Higher NITEC / NITEC in any discipline or Diploma in Business Studies, Supply Chain or equivalent

• 1 year of working experience in the related field preferred

• Candidates with experience in F&B, Hospitality Management or E-commerce industry is a plus

• Excellent customer service and ability to interact well with clients

• Able to work independently and in a team

• Able to work in a fast-paced environment

• Must possess a Class 3 driving license with clean records and good driving skills