Customer Service Executive – E-commerce

Job Description

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.

Key Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone


• Assist customers with order tracking, product enquiries, and aftersales support


• Coordinate with logistics and internal teams to resolve delivery or stock issues


• Handle return/exchange requests and follow up with customers professionally


• Update customers on order statuses and ensure timely resolution of issues


• Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)

Requirements

• Entry-level candidates are welcome; training provided


• Strong communication and problem-solving skills


• Customer-first mindset and a calm, professional attitude


• Able to multi-task in a fast-paced, e-commerce environment

Why Join Us?

Friendly and supportive team culture

Opportunities to grow within a fast-moving e-commerce company

Apply now and help us deliver better online shopping experiences at JIJI!