Customer Service Executive – E-commerce

Company Overview

JIJI.SG started in 2017 with 3 staff and 50 products. Now with 30+ employees, it offers 20,000+ home, office, furniture, decor, and lifestyle items. JIJI.SG aims to create seamless shopping experiences and help customers complete their living spaces.

Job Summary

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.

Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone to provide accurate information and support


• Assist customers with tracking orders, answering product questions, and providing aftersales support to enhance satisfaction


• Coordinate with logistics and internal teams to resolve delivery delays, stock shortages, and related issues efficiently


• Manage return and exchange requests by processing them and following up with customers to ensure professional service


• Update customers regularly on order statuses and resolve issues in a timely manner to maintain trust


• Maintain high service quality and support platform ratings on Shopee, Lazada, and the company website

Preferred competencies and qualifications

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• Entry-level candidates are welcome; training provided


• Strong communication and problem-solving skills


• Customer-first mindset and a calm, professional attitude


• Able to multi-task in a fast-paced, e-commerce environment