Customer Service Executive

To support our growth plans, we seek to recruit a collaborative, dynamic and results-driven individual to join us as Customer Service Executive

Responsibilities:

• Handles of incoming enquiries via email or phone with excellent customer service level.

• Ensure all orders via email, fax and online are processed accurately and efficiently according to customer's requirements.

• Provide prompt updates on delivery status to necessary stakeholders and customers.

• Process sales orders, delivery orders and reward system redemptions.

• Ensure that all delivery orders are processed and forwarded to necessary stakeholders for fulfilment efficiently.

• Ad-hoc administrative duties

Requirements:

• Min. O level education/Professional Certificate/NITEC

• Preferably 1 year related experience

• Follow up all enquiries and sales order accurately and efficiently.

• High customer satisfaction level

• Good command of written English.

• Able to handle multi-tasking and work under pressure.

• Good team player with competence communication and interpersonal skills

• Computer Literate.

• Candidate without the relevant experience but keen to build a career in customer service are encouraged to apply as Customer Service Officer.

Interested candidates may write-in with detailed resume stating qualifications, working experience, last drawn salary and availability.