Customer Service Executive

Responsibilities

• Deliver responsive customer care and product support across walk-in, phone, email, and social media channels to maintain a positive brand experience

• Manage customer inquiries, complaints, and sales questions promptly to ensure customer satisfaction and retention

• Serve as the primary contact for repairs and returns, coordinating with the repair team to resolve issues efficiently

• Execute order fulfillment processes for the e-commerce website to ensure timely and accurate delivery

• Collaborate proactively with other departments to align customer service and order fulfillment efforts with company objectives

• Execute additional customer service, marketing, or order fulfillment tasks as assigned to support business needs

Required competencies and certifications

• Diploma in Business or a related field

• Minimum 1 to 3 years of customer care experience in the consumer electronic products industry

• Applicants without professional working experience but have relevant internship experience may be considered

• A keen eye for detail

• Strong time management skills with the ability to work independently and collaboratively as a team player

• Excellent written and verbal communication skills with a customer-centric mindset

Preferred competencies and qualifications

• Experience or knowledge in the diamond, gemstones, gemmological, or precision engineering industries is advantageous