Customer Service Executive (Supply Chain)

🟠Working location: Ubi

🟠Working hours: 8.30am – 5.30pm Mon to Fri

🟠Salary: up to $3,800

Our client: Leading end-to-end global supply chain solutions and cross-border eCommerce provider, offering comprehensive 3PL services. We are looking for a proactive and detail-oriented Customer Service Executive to join our team.

Job Duties:

• Serve as the primary point of contact for clients, ensuring seamless communication and efficient order fulfilment

• Handle client enquiries and requirements on order information/status, quotation, and shipping with accuracy and timeliness

• Advise clients on delivery schedules and inventory availability

• Follow up closely to ensure resolution of all client issues and problems

• Work closely with cross-functional teams to ensure clients' operational requirements are met

• Provide weekly/monthly business reports to management and clients

• Participate in demand planning with clients when required

• Initiate continuous process improvements

Requirement:

• Minimum Diploma in Business or equivalent

• Minimum 2 years of experience in customer service or order management

• Candidates with experience in any of the following industries

  • Manufacturing | Supply Chain | Electronics | Distribution | Import & Export Operations

• Strong analytical, problem-solving and negotiation skills

EA License No: 19C9611

EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)