Customer Service Executive

Key Responsibilities

• Handle customer enquiries via phone, email, live chat, TikTok Shop, Shopee, Lazada, and other e-commerce platforms.


• Provide prompt, professional, and courteous customer support to ensure a high level of customer satisfaction.


• Assist customers with order enquiries, delivery tracking, product information, returns, and exchanges.


• Respond to customer feedback, reviews, and complaints in a timely and professional manner.


• Coordinate with the warehouse, logistics, and sales teams to resolve customer issues effectively.


• Process and monitor online orders from TikTok Shop, Shopee, Lazada, and other online marketplaces.


• Maintain accurate customer records and update order statuses in the system.


• Support daily e-commerce operations and perform administrative duties as assigned.

• Minimum 2 years of relevant experience in Customer Service or E-commerce Customer Support.


• Proficient in spoken and written Mandarin and English to effectively communicate with Mandarin-speaking customers, suppliers, and business associates.


• Familiar with TikTok Shop, Shopee, and Lazada Seller Centre operations.


• Knowledge of order management systems and online marketplace operations.


• Willing to work a 5-day work week, including Saturdays.


• Proficient in Microsoft Office applications (Word, Excel, and Outlook).