Customer Service Officer (No Experience Welcome) (5 Days)

Our client, a well-established e-commerce solutions firm, is seeking a Customer Service Officer to join their expanding team

• Working Day: Mon - Fri

• Working Location: Alps (Transport Provided at Tampines and Bedok)

• Salary: Up to $3500

• Leave: 18 Days

• Perm Job

Job Scope

• Manage assigned customer accounts, supporting the sales team in maintaining strong client relationships and meeting service demands.

• Serve as the primary point of contact for customers, addressing enquiries, requirements, feedback, and complaints to ensure excellent service delivery.

• Coordinate with internal teams and vendors to handle claims, follow up on issues, and provide timely updates to customers.

• Resolve customer and carrier issues professionally, and escalate complex matters to appropriate stakeholders when needed.

• Maintain accurate records in the CRM system and generate regular performance reports and data summaries.

• Collaborate closely with carriers and internal teams to monitor daily operations, ensuring smooth service delivery and achievement of KPIs.

Requirement

• Degree or Diploma in any discipline – Candidates without relevant experience are welcome to apply.

• Strong communication and interpersonal skills, with the ability to handle customer enquiries and feedback professionally.

• Detail-oriented and organized, able to manage multiple customer accounts and follow up effectively on service matters.

Interested candidate may send your resume to evan"at"alignrecruitment.com.sg for more information.

Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Tan Soon Heng (Reg No. R1108992)