Customer Service Officer

Job Responsibilities:

1. Customer Inquiries:

• Assist customers with showroom try-ons and provide guidance on styling and fit

• Manage online orders from start to finish includes processing orders, monitoring order status, and updating customers on any changes or delays. They may also need to coordinate with other teams, such as shipping or warehouse, to ensure orders are fulfilled accurately and on time.

• Overseeing the fulfilment process of online orders. To check stock levels, pack orders, and arrange for shipping or delivery. Ensure that all orders are processed accurately and efficiently to maintain a high level of customer satisfaction.

• Provide exceptional customer service and resolve any issues or complaints in a timely and professional manner

• Collaborate with cross-functional teams to ensure timely and accurate order fulfilment, shipping and delivery

• Work with the team to develop and implement new initiatives to improve the online shopping experience and customer satisfaction

• Maintain accurate records and reports on sales, inventory and customer interactions

• Monitor social media platforms and engage with customers on Instagram, Facebook and other social media channels

• Respond promptly to customer inquiries received via email and Instagram direct messages

• Perform other duties as assigned by the management team

Duration:

• Permanent

Location:

• Tai Seng

Working Hours:

• Mon–Fri: 10pm – 7pm 

Salary:

• Up to $3,000 +PB
   

Requirements

• Minimum experience in retail operations or customer service, preferably in an online fashion business

• Strong communication skills with a customer-focused approach

• Ability to multitask, work well under pressure and meet deadlines

• Excellent problem-solving skills and ability to work independently or as part of a team

• Proficiency with Microsoft Office, Google Drive, and social media platforms

• Familiarity with e-commerce platforms and order management systems is an asset

• Diploma or Bachelor's degree in Business Administration, Marketing, or related field is preferred but not required 

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

​​​cass@successhrc.com.sg (Reg No: R2197670)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg