Customer Success - (Europe)

Juspay is a category-leading fintech offering Payments Experience, Orchestration, and Infrastructure Solutions for global enterprise ecommerce merchants and leading transaction banks. Juspay is profitable, well-funded, and backed by leading investors such as SoftBank, Accel, and VEF. Clients include Amazon, Microsoft, Google, Indigo, and many others.

Founded in 2012, and headquartered in “India’s Silicon Valley” of Bangalore, Juspay comprises 1,200+ teammates of which more than 80% are engineers. Among other things, Juspay powers innovative customer experience solutions, tailored UPI stacks and custom bank solutions. We currently facilitate over 200Mn transactions daily and are the largest payment orchestration provider in the world, enabling $1T in annual payments value.

Having demonstrated success at scale in India (the most complex payments markets on the planet), Juspay is internationalising - with offices in Dublin, San Francisco, Singapore, Sao Paulo, Canada and the UAE enabling us to serve the world’s largest businesses.

As a member of the Customer Success team, you will be instrumental in shaping the future of our customer relationships. This is a unique opportunity to not only manage a portfolio of our most important clients, but also help in establishing the processes and culture of our Customer Success team. We are looking for a strategic partner to our clients, someone who can provide expert guidance, ensure their long-term success, and become their advocate within Juspay. You’ll be comfortable in high-stakes situations and adept at turning challenges into opportunities for growth.

This is a critical, high-impact role for a professional who thrives in a dynamic, growth-stage organisation and is ready to serve as a trusted advisor to large enterprise clients, ensuring their long-term success with Juspay’s solutions.

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  Trusted Advisor & Primary Contact: Act as the first point of contact and strategic partner for large enterprise clients, providing expert guidance on payments solutions and ensuring seamless adoption and value realisation


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  Drive Customer Growth: Proactively identify and pursue opportunities to expand customer contracts and deepen their engagement with our products and services whilst aligning with clients' evolving needs


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  Champion the Customer: Act as the voice of the customer internally, collaborating with our sales, product, and engineering teams to ensure our offerings meet and exceed client expectations


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  Onboarding & Account Setup: Assist with initial client onboarding, account establishment, and integration to ensure a smooth start and rapid time-to-value


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  Cross-Functional Collaboration: Work closely with sales, product, and engineering teams to relay client feedback, influence roadmap priorities, and support global initiatives across India, APAC, MENA, LATAM, and North America


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  Be the Face of Juspay: Act as a brand ambassador at industry events, conferences, and client meetings, showcasing our expertise and innovative solutions

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  Entrepreneurial Mindset: Smart, driven, and creative, with a natural curiosity for solving complex problems and a proactive approach to client success


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  Experience & Expertise: Proven experience in customer success, account management, or consulting, with a strong preference for experience within the payments or fintech industry


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  Client-Centric Approach: Track record of successfully managing and growing relationships with large, enterprise-level clients


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  Collaborative Spirit: Ability to excel in a flat organisational structure, working effectively with cross-functional teams and global colleagues to achieve shared goals


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  Communication Skills: Exceptional ability to articulate complex solutions to diverse stakeholders, from technical teams to C-suite executives

Impact at Scale: Be part of a mature, profitable fintech leader with a proven track record of powering some of the world’s largest enterprises

Global Growth: Play a foundational role in our international expansion, shaping the future of payments in Europe and beyond

Career Development: Thrive in a flat, merit-based structure that rewards initiative, creativity, and results

Location: Our offices are located on Fitzwilliam Square, Dublin 2 and this is a hybrid role, with occasional travel across Europe. We are open to fully remote candidates in exceptional circumstances.

Competitive salary and benefits package, Opportunity to work on impactful projects and shape the future of our international presence, and Dynamic and collaborative work environment.