Customer Support Executive (US MNC/9am to 6pm/Shift)
Martin Brower
Description
Position Summary:
To manage accuracy in order processing and reconciliation.
To ensure timely process of special orders request & meeting Customers’ requirement / expectation.
To establish, develop and maintain positive business relationships with Customers.
To ensure ongoing support to the Customers addressing to any feedback & issue.
Responsibilities:
Ensure timely and accurate Special Order (SR).
Solve and investigate customer’s complaints / feedback.
Communicate politely & effectively both verbal and written with Customers.
Develop and maintain effective working relationship with internal / external Customers.
Maintain accurate and timely records of Data Log / Reports.
Coordinate with internal resources to offer constructive solutions meeting Customer’s satisfaction.
Liaise with operational teams in meeting customers’ special requests.
Ensure all telephone calls & queries are addressed.
Monitor emails, reply with actions taken.
Proper document filing for audit retrieval.
Reconciliation of Sales Billing in the Systems.
Check Returned DN, to credit / arrange replacement accordingly if there are any delivery discrepancies.
Any other ad-hoc assignments as assigned.
Required Skills and Experience:
Strong interpersonal, communication & customer-oriented skills
Strong listening and problem-solving skills
Work Independently, self-assured and willingness to take responsibility
Proficient with MS Office Applications (Word, Excel, Pivot Table & PowerPoint)
Must be able to work on PHs & Weekends *
Must diligently complete the Daily Job Task
Must be able to multitask
Able to work in our fast and dynamic environment
Basic Accounting Knowledge
Perks of the Job:
AWS
Attractive Performance Bonus
Annual Salary adjustment according to the inflation rate.
Flexi benefits (dental, gym, fitness)
18 days of Annual Leave
Employees' Insurance with dependent coverage
Working hours:
Working hours : 9am to 6pm (Day Shift) | 2pm to 11pm (Mid-Shift)
Working days : 5 days a week
Shift may include Public Holidays and Weekends.
Rest days: Subject to shift schedule.