Customer Support Specialist, Emails – Insurance (3 Months)

Job Description

• Respond promptly and courteously to all incoming email enquiries

• Gather necessary information from internal teams to provide accurate responses

• Maintain organized records of correspondence

• Escalate complex or urgent issues to appropriate personnel as needed

• Support the creation and updating of response templates and FAQs

Requirements:

• Excellent written communication skills

• Strong organizational abilities and attention to detail

• Previous experience in customer service or administrative roles preferred

• Proficiency with email platforms and basic office software

• Ability to work independently and under time constraints

• Singaporeans only