Customer Support Specialist (Order Fulfillment)

Company Overview

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Expectations of the Role:

• Process and manage hospital orders for pharmaceuticals and medical supplies via ERP systems

• Coordinate closely with Hospital procurement teams, warehouses, and delivery partners to ensure timely and accurate order fulfillment

• Verify product availability, resolve order discrepancies, and address inventory issues proactively

• Track shipments and maintain up-to-date order statuses in the ERP system

• Respond promptly to urgent or emergency supply requests, ensuring swift and precise delivery

• Maintain comprehensive and accurate documentation to support audits and ensure compliance with quality assurance standards

• Handle products returns, exchanges, and recalls in accordance with regulatory and safety requirements

• Collaborate with internal teams to implement Electronic Data Interchange (EDI) solutions, streamlining order processing and enhancing fulfillment speed and accuracy

Requirements (Must-Have):

• Diploma in Business Admin discipline.

• Proven experience in a customer service or client-facing role

• Proficient with CRM tools and standard office software

Advantageous to Have:

• Experience in healthcare, logistics, e-commerce, or regulated industries

• Familiarity with order management and ERP systems

Personal Attributes:

• Excellent verbal and written communication skills

• Strong critical-thinking and problem-solving abilities

• Highly organized with the ability to multitask and manage competing priorities effectively

Why Join Zuellig Pharma

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly. As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities. Our Total Rewards program is designed to support your overall well-being in every aspect.