Description
About the role
This role involves managing and growing an online community platform, primarily through Telegram, while responding to customer inquiries across multiple social media channels. You will be responsible for daily content creation, community engagement, performance tracking, and ensuring a positive environment for members.
Key responsibilities
Respond to inquiries and messages from customers and potential clients on online platforms (Telegram, Facebook, Instagram) promptly and professionally
Manage and grow the online platform (Telegram group) by engaging with members, sharing relevant content, and encouraging discussions
Conduct daily postings and updates on the Telegram group, ensuring that content is engaging and informative
Monitor group activity and maintain a positive and respectful environment
Coordinate with other departments to ensure accurate and up-to-date information is shared in the group
Track and report on the performance of the Telegram group, including engagement metrics and feedback
Develop and implement strategies to increase group membership and engagement
Address customer concerns and escalate issues to the appropriate teams when necessary
Stay updated on trends and best practices in social media and Telegram marketing
About you
Excellent communication skills, both written and verbal
Strong understanding of Telegram as a platform, including its features and functionalities
Experience in social media marketing or community management is a plus
Ability to work independently and manage time effectively
Strong problem-solving skills and attention to detail
Ability to handle multiple tasks and prioritize effectively
Familiarity with customer service principles and practices
Creative thinking and ability to generate engaging content
Diploma in Marketing, Business, Communications, or a related field
Proven experience in digital marketing and content creation