Digital Transformation & Data Analytics Manager

Job Title

Digital Transformation & Data Analytics Manager

Job Overview

We are seeking a highly skilled Digital Transformation & Data Analytics Manager to lead the development and implementation of digital solutions across our F&B businesses. The successful candidate will be responsible for driving digital transformation initiatives, developing business intelligence capabilities, optimizing customer engagement strategies, and supporting data-driven decision-making across the organization.

Key Responsibilities

• Lead the development and implementation of digital systems, including customer membership platforms, loyalty programs, CRM systems, online ordering solutions, and operational dashboards.

• Design, develop, and maintain internal software solutions to improve operational efficiency and business performance.

• Analyze customer purchasing behavior, sales trends, and business performance data to provide actionable insights for management.

• Develop business intelligence reports, data dashboards, and forecasting models to support strategic decision-making.

• Collaborate with operations, marketing, and management teams to identify opportunities for process automation and digital enhancement.

• Evaluate, implement, and manage AI-powered tools and analytics solutions to improve customer experience and operational effectiveness.

• Establish and maintain data governance, data security, and data quality standards across the organization.

• Manage system integrations involving payment platforms, membership systems, CRM solutions, and third-party business applications.

• Support long-term digital transformation projects across multiple affiliated F&B businesses under the company's management.

Requirements

• Bachelor's Degree or Master's Degree in Computer Science, Information Systems, Data Analytics, Digital Technology, Software Engineering, or related disciplines.

• Proven experience in software development, data analytics, business intelligence, digital transformation, or related technology functions.

• Strong knowledge of databases, APIs, cloud platforms, data management, and business analytics tools.

• Experience in AI, machine learning, automation, customer analytics, or business intelligence solutions is highly preferred.

• Strong analytical, problem-solving, and project management skills.

• Ability to work independently and communicate effectively with both technical and non-technical stakeholders.

• Experience in banking, fintech, retail, e-commerce, or F&B digital transformation projects will be an advantage.