E-commerce and Marketing Assistant

About the role

This role involves managing and supporting e-commerce operations, including order processing, customer service, platform management, marketing support, inventory coordination, and performance analysis to drive sales growth and improve the online shopping experience.

Key responsibilities

• Efficiently manage and process online orders, ensuring timely delivery and customer satisfaction

• Respond to customer inquiries via email, chat, and phone, providing exceptional support and resolving issues promptly

• Maintain and update the e-commerce platform, ensuring products are accurately listed and promotions are effectively implemented

• Assist with basic marketing tasks, such as updating social media channels, creating promotional content, and analyzing market trends

• Work closely with inventory teams to monitor stock levels and coordinate replenishments as needed

• Track and analyze key performance metrics to improve the online shopping experience and drive sales growth

About you

• Demonstrated ability to manage multiple tasks and projects simultaneously

• Strong communication and interpersonal skills

• Detail-oriented with a strong focus on accuracy and efficiency

• Ability to work independently and as part of a team in a fast-paced environment

• Proven experience in e-commerce management or a related field

• Technical proficiency in using e-commerce and CRM software

• Basic knowledge of digital marketing strategies and tools

• Familiarity with e-commerce platforms (e.g., Shopify)

• Customer service experience, preferably in an online retail setting

Benefits

• Bonus

• Insurance

• Medical claim

• Annual Leave

• Staff Purchase Price

• Local running Race Fees Sponsorship

• 5 Days work