E-COMMERCE ASSISTANT/ EXECUTIVE

Job Summary

As a Ecommerce Assistant, youwill play a crucial role in ensuring the smooth operation of our online store likeCarousell, Shopee and Lazada. You will be responsible for managing variousecommerce-related tasks, assisting customers, and maintaining the overallfunctionality of our online platform.

Key Responsibilities:

• Assist in the uploading and updating of product listings on the eCommerce platform.


• Ensureaccurate product information, including descriptions, images, prices, andinventory levels.


• Respond to customer inquiries and resolve issues in a timely and professional manner.


• Assist customers with order tracking, returns, and exchanges.


• Provide product information and recommendations to customers as needed.


• Process customer orders efficiently and accurately.


• Monitor order status and proactively address any delays or issues.


• Generate reports on eCommerce performance, including sales, conversion rates, and customer behavior.


• Analyze data to identify trends and opportunities for improvement.


• Implement strategies to optimize the shops performance based on data-driven insights.


• Assist in the creation of product listings and content for email marketing, socialmedia, and paid advertising.


• Monitor and report on the effectiveness of marketing efforts.


• Assist in managing inventory levels and updating product availability.

Qualifications:

• Diploma or equival ent; a degree in business, marketing, or a related field is a plus.


• Prior experience in eCommerce, retail, or customer service is advantageous.


• Proficiency in eCommerce platforms (Shopee, Carousell, Lazada, etc.) and contentmanagement systems.


• Strong communication skills, both written and verbal.


• Excellent problem-solving abilities and attention to detail.


• Basic understanding of digital marketing principles.


• Analytical mindset with the ability to interpret and utilize data.